1.618 DIGITAL Ltd
Disclaimer
By engaging in business with 1.618 Digital Ltd you accept the below terms and conditions. Any specific additions, considerations or exclusions shall be discussed and agreed in writing prior to the project commencing.
Introduction
Our aim is to provide you with audio services and support that exceeds your expectations, within budget and on time. Along the way, we want to ensure our relationship with you is always positive, creative and open.
You may have a lot of experience engaging audio professionals on your team, or you may have none. Either way, no client is the same and all audio teams work in different ways. To help everyone, we find that right from the word “go” everyone should know what their role will be and we hope that you find this “How We Work‟ information guide along with our terms helpful.
Our Sound Architects
Based on our initial discussion we’ll assign the best-suited member of our team according to the required skill-set and availability. At all times you will only have to deal with one point of contact – a project supervisor to ensure communication between the teams is as clear and efficient as possible unless the project dictates otherwise.
Our Approach
We want to add value to your project. We like to encourage an on-going dialogue and to get to know our clients inside out so that we can do the best possible job and they can achieve their creative pursuits or business objectives.
Once we start working together you can always rely on ongoing support and friendly advice when needed, be it a quick technical question or pulling out files from an archived project – we’ll look after you to our best ability.
Working Schedule
We adhere to a typical working schedule based on regular office hours from 09.00-18.00 with a 1-hour lunch break in the middle. When we quote you for a day’s work it typically adheres to this 8 hour day unless otherwise stated. Shoots will almost certainly require different working hours and therefore are not discussed in this document. In the event that prolonged working hours occur during a shoot, there will be an additional overtime cost, at time and a half per hour, unless agreed in advance prior to the start of production.
Our opening hours are Monday to Friday between 09.00-18.00. We typically don’t work on weekends and bank holidays and do not usually accept requests for work to be done outside of these hours unless we have discussed and agreed to this in advance. However, we are always flexible and it is not unusual that we work through the weekend or longer hours in order to meet a tight deadline or client schedule.
Changing The Scope
If during our production schedule you should decide to change the scope in any capacity, for example, you require different deliverables or the schedule has changed, we ask that you put this in writing via email to ensure we have the exact changes you are introducing.
Our Fees
We prefer to fix fees for the work that we do on the commencement of a project. We typically go by a standard rate card of fees, which is presented to our clients in advance. That way you can budget for our services with certainty. Once you have let us know what it is you want to achieve, we will advise on the best way of doing this and, if possible, give a fixed fee for the work which we will confirm in writing. We appreciate that some projects might require a bespoke solution, be it a multi-stage production or ongoing retainer, and we can discuss the needs in detail prior to finalizing the quote.
Our fixed fees do not cover additional work, for example, a change of scope, amending locked edits multiple times or where your instructions or circumstances have changed significantly to the original brief.
Force Majeure
1.618 Digital will not be held liable for failure to perform due to any cause beyond 1.618 Digital’s reasonable control including, without limitation, any act of God, war, terrorism, civil disturbance, requisitioning, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, strike lock-out or trade dispute (whether involving its own employees or those of any other person), fire, accident or adverse weather.
What Next
By instructing us to proceed you will be deemed to have accepted the way we work as set out in this document. However, if you cancel once we have started work on your project, you may be charged for the work done so far along with any additional costs, for example, equipment hire. You will be invoiced for shoots that have been agreed in advance but subsequently cancelled.
Invoicing
We invoice at the end of the month in which we carried out the work or incurred the disbursement – costs that we incur from other sources – for example, equipment hire, transportation, and any production-related costs which are agreed in advance with you and which are charged at cost price to us.
All our fees will incur VAT and will be added within an invoice. The VAT number will be displayed on all invoices.
As the client, you will be responsible for payment unless we have agreed prior to commencing work to invoice a third party. Before we start work we will ask that you pay 50% of the invoice value up-front and the remaining 50% 14 days after the project delivery. This typically covers any situations where we are going to incur significant expenses, for example, equipment hire or specialist software acquisition. We ask for payment within 14 days of the date the invoice was raised. If payment is not received it may not be possible for us to commence further work.
Should the payment terms not be met and delayed significantly, 30 days beyond the payment deadline we begin to charge interest. The interest will be added on the basis of 5% of the overall project fee per day until the invoice is fully paid.
After Project Completion
After completing our work, we will archive all generated assets and project files which our clients will be able to access free of charge within a 3 year period after the project completion. We will aim to provide the requested files within 10 working days. Should the file retrieval require any additional session file optimisation or work, there might be a fee added to reflect on time spent retrieving the files at the standard post-production rate shown on the rate card. After this initial period we can no longer guarantee access to the files, however, will continue holding the files in our archive for as long as possible. After the initial 3 year period, any file retrieval will carry a fee depending on the time needed to access the files.
Feedback
If you have any questions, please ask. We anticipate you will be happy with our service, come back for more and recommend us to others! However, we appreciate that misunderstandings can happen. If they do we would like you to let us know straight away so we can put matters right. Please contact Oliver Kadel on his direct line or via email.